Can you answer my questions online via chat?

Yes—we do offer chat! Chat is a great way to quickly get answers to any questions that you have about your Imperfect box from our awesome customer care team. You can access us on chat during the hours listed below. Please note that hours are subject to change.

  • Monday - Thursday: 11am-7pm
  • Fridays: 11am-3pm


Head to our website and scroll down to “Customer Support” under the help section at the bottom of the page.


or click on the “Contact” link at the top right hand corner of the page.


From here, you'll see an icon on the bottom right side of the page that says “Chat With Us” when chat is available. Don’t forget to stay online and on our website while chatting, as we will not have a way to follow up with you if you leave the chat before your question is answered.


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